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  • Tried to grab breakfast with my 4yr old son. Waiting area was packed was told 30min. Watched the waiting room empty and refill. My son was getting antsy and it had been 30 min, seeing several empty tables I asked if it would be much longer. They informed me it would be 30 more minutes. I told them I had already waited 30 and had seen several people seated before me that came in after me. They attempted to tell I hadn't been there that long even though I had a text they sent me at check in proving I had. Upon asking for a manager things didn't improve. I then learned that there is an app for check ins that had created the issue and as a result caused the additional wait and left them with several empty tables so that they could ensure they serviced those using the app. I'm all for technology when applied in a manner that doesn't disrupt. Clearly this business is looking to end walk in business or feels that those whom prefer apps are more in line with their business model. My business will be taken somewhere that I don't have to complain to receive service.
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