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| - My reservation was for a Two Full bed room, I have documentation of that via email from the website. The room was for myself and my teen daughter, hence the need for two beds. Per the website, it asked for number of adults which I answered "1" since it did not ask for number of children.
The manager of the facility took it upon himself to change my reservation to a "1 King" room due to being fully booked and another patron arrived before me needing a double room. Since he saw only one adult, he decided to give me the 1 king room, leaving no doubles available.
When I arrived at the hotel, he lied and told me that I must have made a mistake on my reservation and that I reserved a "1 king." I went out to my car and retrieved my reservation paperwork and proved him wrong, at which time he admitted what occurred.
He then, begrudgingly, agreed to put me up at the Holiday Inn in a double bed room across the parking lot that he also manages.
My friend's room reservation was fine - he needed only a single king bed. The room was sparse in its' decor, which is fine but the laminate tiles on the floor were applied poorly and are starting to peel and pop, causing tripping hazards.
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