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  • Purchased a Groupon for two person, two hour cleaning service. I was a bit concerned as I didn't receive any of the scheduling texts as mentioned when I scheduled online (nice plus). The day of the cleaning, their office called to advise that they anticipated not completing everything, so to prioritize what I wanted done. They then promised to call with what hadn't been completed, yet didn't. As I was out of town, my friend popped over later that day and called me concerned: it appeared that not much had been cleaned. I called the office and left a message the following morning, which was returned later in the day. This time I was speaking to the normal scheduler/office manager. She called the crew to sort out the confusion and explained how she's been out of the office the previous few days. She immediately scheduled a different crew to make sure the work was done properly. She followed up with me every step of the way from our phone call to my satisfaction. While it was a bit rough out of the gate, they took the time to really make it right for me.
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