We had an 8 hour layover originally we were going to explore the city but we were feeling under the weather so we decided to book a room for layover. Everyone was so friendly and accommodating. I don't know what people is complaining about, obviously you know when you booked you didn't pay for a 5 star hotel price this place is comfortable, clean, if you need a hot shower, rest your eyes, watch some TV until your next flight then it is the place for you! Highly recommend!