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  • I hate to write a poor review about any business. But I've now had enough unfortunate experiences with the UPS Store in Champaign at the Old Farm Shops that I just had to speak up. It's not that they're deliberately rude or mean. They're just thoughtless, indifferent, and decidedly unhelpful. One issue that's immediately apparent: The place is too small, it seems, to handle the volume of traffic. No matter which time of day I've arrived, there are always 3 or more people in line, awaiting service behind only one open register. There is never any greeting or acknowledgement. Never any "Hello" or "Good morning" or "I'll be right with you." Never any sign they know you're even in the store. The process for sending a box or package is not clear (Do I fill out a form in advance? Can I just give them the delivery address and they do it? Am I waiting in front of the correct service counter?). And the person behind the desk never seems entirely competent. Today, I arrived with a 35 lb box and there were 4 people in line with only one employee helping customers (meanwhile, there were at least two other employees behind the desk who could have helped but paid no attention to the line of waiting customers). The only greeting we got was a shout from one of the workers, "Is that a pre-paid package?" If not, you continue to wait in line, without explanation, despite the fact that there was at least one other service window available to handle additional customers. Because of the small and crowded space inside the store, there is rarely any convenient place to rest heavy items except on the floor (not good for older customers with bad backs or sore knees). No offers from the employees to help someone carrying a heavy box. Just selfish indifference and slow-as-molasses incompetence. After waiting 10 minutes without the line moving and no acknowledgement that I was even there, I finally left the store with my box and drove the two minutes down the road to the FedEx store where there was no line, plenty of people behind the open counters to help, and a friendly "hello" as well. I will never use the UPS Store at Old Farm Shops again, I'm sorry to say.
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