After a week of unresponsiveness from Aldo's management team, I had finally received a callback (this was more than likely due to a uumm nudge via social media) from Tricia the Regional Manager and Kyle the Sales Regional Manager.
They wanted to hear of the incident, which I had recalled to both of them in detail. Once they were both up to speed both were sincerely empathic to the incident and honestly apologetic, which I truly appreciated. They had express that their employees at Aldos will receive a refresher in handling emergencies with the procedures and contact information ready available...If memory serves correctly also empathy will be address.
My one wee bit of disappointment is Tricia did drop the ball and had not follow-up with me after saying she would...even after an e-mail that I had sent requesting an update. I understand that it may due to be a plethora reasons, mainly legal or?
SO despite that infinitesimal hiccup...it was clearly evident that they both had done their due diligences since I received a callback from their insurance carrier who had advise me of what can and can not be done. As well as what in addition too was I looking from Aldos to do...my only request is that all Aldo Stores to add....
Bumper guards on the edges of their display shelves at peanut height and below to protect kiddos and hopefully prevent similar incidents from happening as it happen to G.
All in all at this time I please with the resolution suggested by Aldos and it is my hope that this all was not just "all talk" and earnestly take action by taking my suggestion to heart add those bumper guards.