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  • So upsetting. It was 945am ONLY ONE PERSON working.. The line kept building. Finally a lady came out from the back with absolutely no sense of urgency. She didn't look up, didn't wash her hands, didn't apalogize for the long wait. It was very frustrating... It's like the moment you realize you made a mistake by stopping here to waste my hard earned money. Ahhh! She either couldn't hear the guy on register or she was ignoring him when he was giving the orders.. So she wasn't helping she was creating more work.. After our patience ran out my husband walked over to ask for our order and he was ignored. The even worse part was that i convinced my husband to come here because i thought it was good.. Big mistake. The cafĂ© area was clean but that's about all it had going for it. It took forever to get my order and when i finally did my bagel was cold and stale. It was a toasted sesame bagel with cream cheese smear. My husbands plain bagel was also barely toasted and cold. The choco chip muffin was delish i might go there for that. But that's so sad! I should want a bagel. I've had Einsteins bagels before in Houston and they were so good! I don't know what's going on with this place. This place needs some help. They are easy fixes.. Basic customer service with speed and fresh bagels. The coffee was ok but my educated guess is that it was brewed hours ago.
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