I recently got a spray tan. I've never spray tanned before, never done any kind of tanning bed. I had informed the receptionist of this information upfront. Naturally, I'm not sure what the protocol is so I listen to what information is offered to me. When you are brought into the spray tanning room, you are briefly instructed on the protocol. I was instructed to heavily layer my skin from my wrist down and my ankle down (not the soles of your feet though) with spray tan barrier lotion. I thought this was strange because to someone that's never spray tanned before, you would think why would you want to prevent these distinct parts of your body from tanning. So I asked to clarify that she meant both the palm and the backside of my hand and the top of my feet and she agreed emphatically. And she made it a point to heavily lather on the barrier lotion in these areas. And so I did. It takes about 15 hours to develop the color fully and at the end of the 15 hours the color turned out nicely - except for my hands and feet - which are distinctly more pale than the rest of my body. I called in letting them know the situation and they said it is likely because I put on too much barrier lotion... I was kind of peeved because it sounded as though they were trying to put the blame on me where I was just following instructions they specifically provided me. I think the lady on the phone was a different lady than the one that provided the instructions to me initially and she told me that you are to concentrate the lotion on your fingernails and cuticle area and less on the rest of your hand (she didn't mention the feet situation). This directly contradicts what I was told. There shouldn't be this level of inconsistency in giving customers instructions. I am coming to you because you're supposed to be professionals. In any case I asked them what could be done and they had informed me that since I was the one that put on too much barrier lotion and it wasn't a result of a faulty machine, then there was nothing they could do about it. Where I was merely following their inaccurate instructions - like I said I hadn't done any type of spray tan before so what other information was I to rely on. In telling me that there was nothing they could do about it, they suggested to go to a drug store and purchase a bottle of spray tan to fix the issue myself. If I was to buy a bottle of spray tan to do myself... then what is the point of going to a professional?? I might as well have done the whole thng myself to begin with and would have saved myself a lot of grief. Absolutely unbelievable. Do not go here.