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  • Visiting family in Pittsburgh and the morning we were leaving my cousin called ahead for reservations. Our table was ready minutes before our arrival and we were seated immediately. Unfortunately that's as good as it gets. Sometime after being seated our server came over and took our drink order. When she returned with coffee we wanted to say we were ready to order but didn't want to rush her. Big mistake. She never came back. She continued to wait on other tables around us we finally informed the hostess that we were forgotten. Server then came over, no apology, but wait now she didn't have a pad to write down our order. Left, returned, took order. She came over for coffee refills but after that she was MIA. She'd slink by our table but wouldn't look at us nor did she come over to say I'm sorry, it's taking longer then expected or folks it'll be a few more minutes. So finally after an hour wait (yes, dumb on our part for even waiting), we called her over and asked how much longer? She gave us attitude. It's a 2 hour wait for food. Really? And you don't tell your customers that? She then said you should have called ahead (which we did - the no wait app) and told her so. She then said you can come back later or next week when it's not as busy. (There were a few empty tables). We told her we're leaving. Clearly she didn't give a care in the world that we were leaving. As a former server, it's quite clear that she's burned out, miserable and truly unhappy which equals "time to find another job". Let's all hope it's away from customers. Unfortunately I can't comment on the food since I never got any. However, worst service and server ever! Get rid of her asap! I didn't get her name but we were there July 18, 10:30 am reservations. You don't seat folks if you don't have staff to wait on them. And especially if it's a 2 hour wait. Who the hell wants to sit and wait 2 hours for breakfast??? Never going back. Too many other options and places that want and appreciate your business. Which is exactly what we did. If I could, I'd give a negative 5 stars due to the service.
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