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  • I had to update my review based on getting my water softener removed. When we started with Culligan, we noticed very soon that the "we will deliver salt when you need it" did not work. We sat empty for a very long time, and then had to call and order salt. So, liking the actual water softener, we just started purchasing our own. It hasn't been working well for a while, and I emailed several times asking for a close of the acct, to have my softener removed. They responded that I'd have to call in. Fair enough, I called in, set up a time, and then it wasn't removed because they called an older number. However, for billing issues they've called the current number I have. Whatever. The office staff was friendly, so I let it go. Reset appointment, guy came out on Thursday to remove the softener in the time frame. Good. Extremely disappointed by the laziness of this business. The office staff is pleasant, and their water softener, when it is working, is pretty great. That's about it. Don't bother with this company.
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