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  • Awful. The communication between the individual that gave the quote and the company never happened. They arrived with an 18 wheeler in the small area of First Ward Charlotte NC, instead of a smaller truck, so they had to go back and get the smaller truck. The driver arrived without the proper equipment. Nothing to protect the walls, the corners, the floor. He did not even have his own tools. They use my tools to disassemble the washer dryer, etc. The most irresponsible company I've ever used. My beautiful cream leather couch arrives with a huge hole in it. My couch was never laughed as he promised it would be when they arrived to the transfer location. My mattress was never covered in plastic or a box as they promised. It arrived with awful stinky water stains. I trusted North American Van lines but this small affiliate is awful!
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