This place is a staggering OK. Don't get me wrong, the food is very good. It's everything else that's lacking: the customer service is not good, the wait times are awful (regardless of how busy it is) and the prices are a bit steep.
The last time I went there I asked for a very small amount of jalapenos (my exact words). As the place is tiny and was packed I couldn't actually get to the glass to see what was happening. When I got home I figured out rather quickly that my burrito was, with no exaggeration, almost half jalapenos. They decided to skimp out on everything (including the meat) and load up on the spicy stuff that I didn't want. Suffice it to say, I did not eat it.