| rev:text
| - I'll start with the positives. .... oh wait, there weren't any. I can't even do a good analysis of the food because the wrong pizza was brought out and to boot it was a pizza we didn't particularly care for. (Had an ingredient on it that my dining partner had a slight allergy to.)
In short, completely horrible service, rude attitudes when trying to get our order straightened out, and owner/manager was unwilling to give a decent conciliation for our trouble.
Will never return. Being treated like we were is unacceptable, especially when we acted civil and to the point.
Here is a list of follies that occured during our "experience" at Mama Gina's.
1. Ordered an appetizer. Was convinced by our waitress to try the garlic knots instead, only to find out when our food arrived 35 minutes later that they didn't even have any to bring out. Sidenote: After about 20 minutes we inquired on the whereabouts of this item to our waitress (20 minutes for some garlic bread is a little much) and she said she would go check...apparently that didn't happen.
2. Wrong Pizza delivered to the table. After inquiring about the order since it was taking quite awhile to arrive and we had a movie to catch. The wrong pizza was brought out. We had ordered a 16 inch BBQ Chicken pizza and a 20 inch Supreme was delivered to our table. Honestly, it wasn't till 15 seconds after it was dropped off that we went... uh.. wait a minute... this isn't what we ordered. Immediately went to find our waitress to let her know. She went to her manager and they said they could make us the right one but we'd have to wait. Pending our time issue with the movie, this wasn't an option. Since we couldn't wait for another pizza to come out the manager said we could either take a 20% discount on the pizza or just leave and not pay. At this point, we were starving and the movie was starting in 10 minutes. Didn't really have a choice at this point. I agreed to the 20% discount so we could at least have something to eat before we sat for another 2 hours without food. (Side note: couldn't eat much considering one of the items on the supreme includes an item that my date has a slight allergy to.)
3. Wrong discount. Once the bill came, we were charged for the pizza that came to our table. Which was $9 more than what we originally ordered. Making even the 20% discount they were offering a total more than what we were expecting to pay in the first place. Waitress ended up paying for our beverages to help offset the cost. Also, when speaking to the manager, he said we should have let him know sooner that there was an issue. How were we to know??? The only thing we knew prior to the food coming out was that it was taking FOREVER to get to the table. ... and that we did bring to their attention.
I truly dislike writing reviews that are this scathing but I just couldn't believe how we were treated by the management. If you are in the service industry, and the mistakes are with your establishment, then do not make the customers feel as if they are the ones at fault. I just don't believe they tried to make this better for us.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)