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  • I have been a Wells Fargo customer for almost 4 years and am just about done with the whole bank, not just this one branch. However, the situation that happened today might have been the last straw. I had a problem with my deposit, so the teller called her supervisor or another teller I'm not sure. The other teller didn't smile at me once while explaining the problem with my deposit and didn't try to find any alternate solutions to the problem. When she was explaining what I need to do to fix the issue she stated it in a very matter-of-fact tone of voice, no sympathy expressed whatsoever. I don't have a problem with the actual deposit issue, I had a problem with the teller who seemed like she hated what she was doing and was bothered by me and my problem. For a company that prides itself in excellent customer service, this kind of service is completely inexcusable.
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