You folks really need to do customer service training with all of your staff. Every single time I've called in there - they lack patience, act unprofessional, and have literally no interest in helping us help patients. You took on Medicaid patients; when their insurance requires something, do the professional thing and just send us the necessary paperwork, we don't care to hear you complain about it. It's unprofessional and really childish.
I spoke with Cathy at Deer Valley and she complained about having to be on hold for 30 mins with our company trying to get some report that has nothing to do with me. This is by far not the first time. I dread calling this company as they act like it's a bother actually having to put in work for their patients. Unbelievable.