I've been coming here for a few months now and I'm pretty happy. I always request Bob. He's super nice and always does a great job on my nails. My daughter came with me today and had a different tech and she LOVED her nails too. We both had pictures we wanted to replicate & they did them both exactly the way we wanted. They take their time with their pedicures and sometimes offer Groupons (only first time customers though- I wish they would apply to regular customers too). All in all I've had good experiences every time. I would recommend.