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  • A to Z dealing with this business was a nightmare. They required a 50% down payment before ordering the carpet. A week later they charged the remaining 50% to my credit card without authorization. When I brought the "mistake" to their attention, it took a couple of phone calls but they finally issued a credit, and then charged my card again that same day. They moved the installation date at the last minute and when the installers arrived, late, they were loud, rude, and foul-mouthed. The carpet looked awful and turned out to be defective. I got no help from the store and had to contact the manufacturer myself to get a warranty replacement, which would be done through the store. I waited from October 2014 until the end of February 2015 before the replacement carpet was finally installed, and the store sent the original installers again, despite my repeated request that they send another crew. When I refused to allow the installers to do the job, another crew was finally sent out. After a five-month ordeal, I am pleased with the carpet, but will never deal with this business again. If you buy carpet from Wild Bill's, just hope that everything goes perfectly because if it doesn't, you may not get much help from the store. It's all unicorns and rainbows until something goes wrong.......
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