They believe in customer service. On 04//24/2015 at 8:45 am. My lap top would not open. Mitch said it was the hard drive. I said when could I pick it up. He said he would check it out. Maybe tomorrow. Being a small business I was out of business. Mitch, called at !0;00 am to confirm it was the hard drive. He would check to see if there were any other issues. At 12:00 pm Mitch, called and said I could pick up my lap top at 3;30. Customer service like that is far and few between. Thank you.