My wife just had the most horrific experience sitting more than 2 hours without any sign or hope that she would have been seen and/or treated despite an appointment . When you watch the other 8 patients getting unprofessional/non-empathetic responses from the staff, you realize this is their way. What they didn't know was I used to be a consultant for Medical Practices so my wife was more knowledgeable than they knew. And all the signs were negative.