I have been to other Zipps, and even this one, before and the food and service have been great, which would be why we went there again today. BIG change!
The restaurant might have had 8 tables busy at the lunch hour. The waiters was very nice but service from the kitchen was really slow.
We ordered the burger with a chili and pepper jack cheese, a basket of fries and sweet potato chips, and a BLT. We both ordered Ice tea.
We sent the ice tea back because it tasted as it if it had been filtered through a mold screen. I commented that the ice tea container might not have been cleaned recently. I got water and my friend ordered a Coke. I got my water but the Coke arrived as a sprite. That is a waitress issue.
My burger tasted as it was not fully cooked but on checking it seemed to be properly cooked. I kept eating it but kept thinking this might be a bad idea.
My friend sent the french fries back because they were just barely cooked. I tried one and sure enough, almost raw potato. The sweet potato chips on the other had were cooked to death.
It is now 30 minutes late and I am pretty sure that burger is coming back up shortly. When I sensed that "just a little off" taste I should have refused to eat it.
The waiters took the fries basket and the tea off the bill so she was trying. Mixing up Coke with Sprite and then ignoring us was a mistake that got noticed in the tip.