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| - I'll admit I'm spoiled by my jeweler back home with whom my family has been doing business for over 60 years. So I have a pretty high standard with jewelers, and Coffin & Trout's salesman Ed lived up to it!
I was in the market for a new timepiece, and went to Coffin & Trout to do a bit of window shopping. I'd had so-so visits there before ( they give off a vibe that clearly expresses that they feel you shouldn't walk in wearing non-designer clothes or without each hair in place, as you will be deemed unworthy of excellent customer service), but knew they carried what I was looking for, so I decided it was worth a try.
I luckily got Ed as my salesman! He was very kind and knowledgeable about the item I wanted to buy, and took a LOT of time with both myself and my husband, going over each detail of the watch I liked. He knew that I was not in that day to make a purchase, but he shared his time with us like we were going to purchase the entire store.
My husband and I left, with the intent to shop around a bit more. However, because Ed was such a great person to work with, two hours later, we turned around and returned to Coffin & Trout (and Ed!) and purchased the watch. I would not have done that without the excellent customer service from Ed.
Ed carried it a step further by calling the next day and making sure I was still happy with my purchase and that all was as expected. That little touch was the mark of excellent customer service to me.
After this experience, I'll be sure to give Coffin & Trout my custom in the future!
Thanks, Ed!
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