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  • Under new ownership, the place is now called Metro Ford of Madison. Went here in December to buy a new F-150. The sales person was nice, but really didn't know his product. I had (and still have) several unanswered questions about the truck since I've never owned one before. After my test ride and several hours of haggling, I was driving the new truck home. The manager was a total stereotype looking (slick back hair, cheap suit) car pusher. Beyond the cheesy exterior, he was nice. However, he told me that his sales staff would gladly explain my trucks features at time of delivery. Here's where I'm not happy. The delivery. I was corralled to the business office to sign the papers. Brian, the finance manager, was nice and polite. I paid mostly cash for the truck, so I'm sure he didn't make any money on the deal. After leaving the business office my salesman takes me over to my new ride. Windows dirty, stain on the seat, floor unvacuumed, he says, "what do you think.?" "I think you hired Stevie Wonder as your detailer." So I wait an hour for the truck to be cleaned properly. When it finally comes around the building my salesman tells me to climb in. He takes an hour to show me how to work the integrated phone. Who gives a rat's a-- about the phone?! It's a freakin' truck. I want to know how to operate the towing package. I bought it to pull my hot rod, not use a a phone booth. I want to take the 4X4 and go mudding. I don't want to take a call from God knows who!!! Needless to say after dinking with the phone for an hour, the salesman handed me the owner's manual and said, "This will answer any other questions you might have. I wasn't happy with the 3/4 full gas tank or the lack of follow up. I never got a call from them to see how I liked my new truck. I guess you get what you pay for. Good price. Lousy service once they have your money.
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