I'm not normally one to complain, but I've been going to Hank's for about 10 years now and have always loved it. However; tonight, we made dinner reservations and got there early around 5:30 pm and wanted to get a glass of wine and wait on our friend at the bar like many times in the past.
Surprisingly, they had blocked off about 20-30 seats "reserved by casino hosts" at the bar and surrounding tables, previously "first come first serve" for people wanting to stop in for happy hour drinks.
Nor only that, the 4 waitresses that alternate around were rude and snobby and I was SHOCKED at the massive downgrade in customer service at my once favorite local fine dining and happy hour spot.
There was NO WHERE to even sit with all the empty reserved spots and we were told that happy hour drinks could not be purchased in the main dining area {2 hours to go of happy hour mind you.}
The level of poor customer service was just over the top that I wasn't about to pay for dinner there, and we headed over to Flemings in Town Square.
WAY BETTER ATMOSPHERE, MUSIC + SERVICE. Lovely vibrant energy.
I sadly will never go back to Hanks after many years of patronage, but I'm stoked to find a much better place that values their loyalty customers and offers amazing fine dining.
Thank you Fleming's!!