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  • I went in to Ashley Furniture looking for a simple, accent chair. Preferably with a lot of oak. I walked two full laps around the store. I didn't really see what I want but thought a salesman might have a suggestion. I found one chair that I kind of liked but I didn't like the fabric and was curious if I could get it in another pattern. I liked the shape of the chair, just not the fabric. I was never approached by an employee. One salesman, a lady in her early 20's, looked at me and just sat down in a chair, kind of rolled her eyes, and started texting. I think that's very unprofessional. Everyone is entitled to a break, but do it in the back or take off your name tag. Finally, I went up to the service desk in the back of the store. There were about 4 employees having a conversation. Someone finally noticed me and asked if I needed something in a way that seemed like I was inconveniencing them or interrupting them. Sorry! An older gentleman assisted me and took me around. I asked him about the particular chair that I was interested in and asked if it came in another fabric. Apparently, that was the WRONG thing to ask. He said, "Listen, you obviously don't understand how this store works." He explained that they don't do custom furniture because that's how they keep their prices low. Okay, that's fine, but how was I supposed to know? He was pretty rude about it. It was just a question, a simple explanation without attitude would have sufficed. I ended up finding my chair elsewhere and I'm glad that I did.
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