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  • I found this company through a recent Groupon. I called them on Weds and even though it was during normal business hours, it went straight to voicemail. I left a detailed message stating I wanted to make an appointment and I included my name and phone number. 48 hours later, I still did not have a call back. So, on Friday afternoon, I called them again. This time, a man answered the phone, and despite the long intake time, we scheduled the appointment for Tues between 9-11am. Well Tues (3/19) came and so did 11am and there was no sign of them. Even though I had given the man two phone numbers, neither one was called. My husband called and left a message around 1130am and we were called back about two hours later. Some excuse was given about his truck breaking down and having no cell service and another appointment was made for later that same day. When the worker arrived, I was surprised he was alone. He immediately tried to upsell us on a $170 service involving a biowash. We just bought this house a year ago, we have had nothing like this done previously, and we wanted to try for what we paid for first. Well, that didn't really happen. The groupon we bought was for air duct cleaning, system analysis and mold inspection. I heard nothing about the latter two nor is it written on our invoice. As for the air duct cleaning, he opened up one vent that leads down our hallway and vacuumed that out and then he opened up one vent in the kitchen and vacuumed that out. If find it hard to believe that air duct cleaning involves only two vents. How did that get into all three bedrooms and two bathrooms properly? Although I admit I am not a "pro" about air ducts, I can assure you they are not either. I feel ripped off. This was a very poor experience all around and I will not be hiring them again or referring them.
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