I remember the last time I went to Vegas I took this shuttle for the first time as a suggestion from my friend and it was actually just an ok experience. I actually took it one way from he airport to the hotel for about 8 bucks. They go to all of the major hotels in Las Vegas. Depending on that day/time/occasion/season it could be busy or not. I remember when I went there the shuttle I took was pretty packed and depending on the driver, we won't start going until it is packed. It is understandable because you do want to make use and utilize all of the space on the shuttle and make it economically feasible for everyone. When you step out of the airport, you have to pay at a little booth before going on the shuttle which is all parked alongside the curbside on the road. For people who want to spend a little less in regards to getting to your hotel, this might be a pretty good option. The staff and customer service is ok.