I came in and found a mattress I liked. Process was easy and fast. It's difficult to tell just by laying on a mattress in the store if it's the right one for you . Thank god they have a 120 day exchange policy. The one I Initially chose was too soft and after 30 day i realized it when it started to break in. When I come back for the exchange I was assisted by Dan. He was extremely helpful and friendly!! He helped me pick out a mattress more suitable for me and now I love it and can't wait to sleep at night! Overall a good experience without him trying to sell me extra stuff. He was honest and made the exchange process a breeze.