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  • This place is located within the Westgate shopping complex. My wife and I went a few weeks ago because we were given a gift certificate to go. It was our first time, and we probably won't be going back. To start our waitress was clueless about almost everything. She seemed flustered by our drink order, and when she asked what kind of dressing I'd like for my salad I told her oil and vinegar (a staple for any Italian restaurant). That threw her for a loop, and I had to actually explain to her what I wanted. She went away and came back twice trying to figure it out before finally bringing it. Secondly my wife and I both ordered eggplant Parmesan. Now they have too eggplant Parmesan dishes, one with pasta, one a sandwich. She assumed we meant the sandwich and brought that out. When we informed her it was incorrect she began arguing with us about how that is the only eggplant Parmesan dish they had. I told her she was incorrect and she disappeared again, came back and said she put the new order in. When it came out the marinara sauce was ok, nothing special, but the eggplant was a little overly breaded. To top it off, usually, when a dish gets sent back (let alone 2), at most places a manager comes over and apologizes. That would have gone a long way. Instead I noticed who I could only assume was the manager, or possibly owner, usher a young couple in and try to bend over backwards to please them. All the while ignoring us. Now it's possible our clueless waitress didn't inform him about our predicament, in which case that is sad, and he needs to pay closer attention to what is going on around him. Oh, and the bread knots many people rave about, I wasn't impressed. They tasted like they had been left out at least a day, were stale, and warmed up. If other places are busy and this place isn't give it a shot, your experience may be different than ours, but we probably won't be returning.
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