This is the worst business I've ever had a transaction with. I rented a breast pump with them after I had a baby in 2015. I was never told the pump was rent to own (not the product standard) and then when I called to turn it back in 4 months later I was told my insurance had already paid for it and that I owned it free and clear. Let me be clear when I say I never would have rented this equipment had I known it was "rent to own" since I knew I would only breastfeed for a few months. Progressive Home Medical unethically never told me it was rent to own vs. a pure rental or I never would have rented it to begin with.
When I began getting charged for the product a month later when I no longer used it or even owned it (had turned it into a recycling program for military moms) I was treated like an idiot by the billing administrator and even the owner. I wouldn't lie on the insurance forms as the company requested, so they continue to bill me for the product and I have filed a complaint with the BBB, which was closed with insufficient response from the company when the owner refused to respond because he knew his employees made several mistakes and wouldn't own up to them.
This company has several incompetent employees as has proven to be the most difficult company I have ever worked with. It should be noted I work in corporate America as a program manager and have managed programs valued at $6M, in 5 different countries and have never this is by far the worst experience I've ever had. Unfortunately there is no way for me to truly fight the charge so I'll let it go to collections.
One final note: the cost of a new breast pump (the model I got) on the producer's website is $500. Progressive Home Medical wanted to charge my insurance company $150/month for 12 months, or $1800 - no wonder insurance is so expensive!!!! Companies like this are basically committing fraud by overcharging and not being honest about the terms and conditions. Companies like this are costing Americans millions of fraudulent dollars every year. Shame on Kirit, the owner!