The customer service we got was super friendly. Seems like a small family run business which I liked! I got two pastry desserts while we were here: the napoleon and the fruit cake. The Napoleon was very flaky, custard filled, and delicious. However, the fruit cake was still frozen.... It was 11:30am and they opened at 10am. They still didn't have all of their breads ready for lunch time. I ordered the Da Vinci, but they had to substitute the original bread with whatever they had which ended up tasting stale.