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| - I don't normally write reviews let alone bad ones but other users deserve to know how fast bonefish has deteriorated recently.
We had been there just a few weeks before around 3pm and though they had plenty of open tables they told us that there would be a 15-20 min wait. We instead sat at the bar and though food was good, we still felt it very odd on comment of not being able to sit in the dining area as it stayed 1/2 busy throughout our time there
Yesterday we attempted again to eat there, this time calling two days ahead to get reservation for Sunday dinner
Again my wife was informed that they were booked solid and the only time available was 3pm, which we agreed to. We brought our in laws as well this time as they haven't been there yet, and again first thing I noticed were many open tables, no one else in line waiting to be seated and the hostess not knowing where to put us. It gets worse from there.
In the first 30 minutes of being seated we witnessed the table to our right, left, and behind us complain to either the waitress or manager of their service and food. Since we had guests we kept up our optimism of our experience not being the same, but they had the same wait staff as we did and I already noticed how long it was taking just to get water and we were never asked if we wished any drinks, and our appetizers were taking long getting out to us
We did get the appetizers eventually and I decided to stick it out since we ordered our main course 10 minutes earlier and they would come out soon, again my mistake. 45 minutes later as we watched other tables seated after us eating their meals and almost done we asked where our dinner was. The waitress came out with three of them and stated the kitchen ran out of the green beans and replaced them with broccoli.
I was amazed and informed her that my wife and I are unable to eat broccoli and need to speak to the manager. The man that came over looked haggard and unkept, seen managers in McDonald's with more professional appearances. He apologized profusely, just as he had with that table to our left earlier and said the meal was on the house. I accepted his offer of paying for our appetizers but told him I did not trust that they would get our meal right and we instead will be leaving to seek another restaurant.
Note - During this entire wait I saw even more tables open up, with ones becoming empty never being replaced with new customers, so there was no way they were booked solid. This is just very very poor management and training of their people.
Bonefish is a great franchise but whomever the owner of this establishment is giving it a very bad rep.
One bright spot will be that parking will become more prevalent for shoppers due to drop of attendance to bonefish!
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