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| - I bought 3 Living Social Vouchers for my whole home cleaning under the Franchise Name : Duct Time. weary of other negative reviews on this site and others, i decided to do a thorough background investigation with BBB and other AC Duct Cleaning business for a price quote. the result was mixed. i emailed Duct Time and they answered many questions i had regarding the service. for anyone who bought Groupons/Vouchers, please make sure to call Duct Time 1-800 number and then, ask for the local vendor's phone number who will actually perform the work. it is the only way to get a reliable appt time and ensure proper communication with their receptionist Ms. Alex. 2 techs showed up on time (Mr. Roger Rich and another associate). They were very courteous: intro, inspection, conscious of maintaining my home's cleaniness&order,etc. Mr. Roger R. took photos (please see all 5 photos i posted) of mice infestations in my duct system. this is common in townhomes: if one unit has it, all connecting units are effected. sold me a complete removal, sanitization($350+per unit , X 3 units! ouch.) , and seal up all mice entry points.i knew i had mice problems that the exterminators cannot fix-they do not go into the attic or duct space. spraying can only do so much. you have to get to the root of the problem. from my research, i knew this is a standard price range and if not eradicated, can have huge health consequences: lung disease and/or similar to the plaque. yes, people, plaque does happen in the 21st century; i would know, i work in a busy ER Dept where we are constantly seeing disease everyone thought disappeared. 2.3 hours later, they were done. i asked them to get back up to the AC Ducts and Attic space to take an after photo. I think most people fail to do the before/after photos. plus, they have never seen the spaces so, many assume it is a stock photo. i asked Mr. Roger R. to email them to me. i asked around on Angie's List and 90% agreed it was a fair price. the only thing was that they forgot to do the dryer vents. then, again, i hardly ever use my dryer . i do hope more customers can do their homework BEFORE techs arrive and get a sticker shock . Duct Time and their Vegas division Custom Air Specialists are happy to answer all your questions. they don't wish to have a bad review. in this economy small businesses can't afford pissed off customers. Please give this business a chance to show you that Duct Cleaning can be a great way to ensure good health in your home.
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