Had the same experience as Mike L.
Wanted to try them as they are in the neighborhood. Made an appointment for new brakes in advance so that they would have the right parts, etc.
90 minutes later, they were still combing through my car trying to find something else to repair...hadn't ever started the brake job! Told them to put the car back together and went elsewhere.
I envision the "little old ladies" from the retirement community being cleaned out of their social security checks.
I'm guessing this practice comes from the corporate office to make sure that they get as much from each customer as possible?
Some people may even appreciate this, but I think a conversation with the customer is necessary up front prior to this kind of approach.
My time is important also...not just your revenue.
Won't be back.