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  • So it's been 3 years since my last review, so I thought I'd update it! Well, the renovation that they did to Kona Grill is nice! However it seems since the renovation also out went their customer service. The last 2x I've been here I've been pretty disappointed with the lack of attentiveness and really the sense of urgency. Most recent, we were sat outside and it was just a little chilly and there was a dirty table that we asked if we could sit at. Our waitress Taylor seated us and told us that she would have someone clean it right away, some minutes later another waiter sat other guests at the table and cleaned it right away for them... Fine. So then I decided to order some sushi and my boyfriend ordered a burger. I then asked for sake with my dinner. My entrees came out well before his burger and I ended up finishing my dinner before my sake and his burger arrived. The Sushi roll was just ok. Our waitress hadn't checked on us for some time so I headed to the bathroom and caught my waitress midway and told her to cancel the sake order. She made an excuse saying the first sake wasn't made hot enough. But I'm pretty sure she let it sit on the bar counter so it got cold. For the rest of the evening she just checked on us 1 or 2x more. She apologized for the sake and we got our check and paid the bill before she could leave again, not wanting to wait on her. Anyway, it was just a very poor encounter and I used to really enjoy Kona Grill, next time I'll just take my boyfriend's first suggestion and go to In N Out instead. Better service and 70% cheaper.
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