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| - Stayed at the Flamingo for one night (2/7) after seeing a Britney Spears concert. I'm a local, but figured we might as well stay down on the Strip to enjoy the night! Upgraded to the newly renovated rooms and was excited!
When we arrived in our room, there was trash in the trashcans, wet towels on the floor of the bathroom, beds were halfway made (end of bed runners just crumpled on the floor), and there were things strewn about that looked like they were left from a previous guest. We called down to the front desk who transferred me to a rude housekeeper who said someone would be up to finish cleaning the room. We were on our way out to dinner and the show anyway, so we said that was fine.
Flash forward to midnight when we returned to the room. Nothing had been touched. In 8 hours. Once again, I called downstairs only to be transferred around to 4 different people and ultimately disconnected. I called once more and asked (still being very nice) to speak with a manager. After being transferred again to someone in housekeeping and letting her know that I wanted to speak to a front desk manager, one was connected to me. He said someone would be up right away to fully clean our room. By this point, it was 12:30am and we did not want housecleaners spending an hour in the room. I asked for just towels, blankets, and some form of compensation. The manager told me all he could offer was a late check out. Really? I slept in a dirty room and am checking out tomorrow morning to go home (7 miles away)...I don't want to stay longer than necessary. I asked if he could comp the resort fee...big NO to that. My fiancé is a manager at one of the MGM properties, so I know that the resort fees is one of the absolute easiest things to knock off for guest disputes. But no. He offered $25 food and beverage credit. I told him that between that point and 8am (when we were leaving), we wouldn't be eating. He confirmed that the credit could only be used while we were still checked in on this stay. His resolution was to give me $50 food and beverage credit instead and say nothing else could be done. Click.
20 minutes later, a housekeeper gave us 3 towels, no blankets, and a ton of shampoo (???). Then we proceeded to order $30 of room service that did not get eaten just because we felt we needed to attempt to use the F&B credit. The whole plates were still in the room when we left in the morning.
Overall, horrible customer service experience. The "renovated" rooms may look nice at first glance, but it is obvious they were done in a hurry. The paint is peeling, furniture was not replaced, bathrooms are still horrible, etc. Also, the hallways are dim and there was plastic wrap and caution tape all over the place.
I completely agree that you get what you pay for... but for $140 (still very reasonable for a Friday night on the Strip), I'd expect a sliiiightly better time than this. DON'T STAY HERE. Or any Caesar's property really. I've also had bad experiences at others. Stay at an MGM or Steve Wynn owned establishment...or my fave, the Cosmopolitan.
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