I was really excited to try this place we went and picked up an order to go we live about 20 minutes from the restaurant and when we got home to sit down and eat our food we'd found a hair in it. we called the place and told them about the situation and they were willing to give us a free pasta but After experiencing that it was just not worth going back. the customer service was great I'm pretty sure they don't put hair in everybody's food, stuff happens but the proper precautions should be taken to prevent that.