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  • Last evening was my third time there, second time to eat. Place was extremely busy and we had about a 40 minute wait for our party of 4. The beer selection was Okay, not wonderful. My 5 stars is for how they treated us and the experience overall. Our server was nice but at first nothing out of the ordinary. She was helpful with suggestions when asked. I ordered a burger, as did one of the others with us. I ordered medium and she ordered medium well. Our burgers arrived and she bit into hers to find hers more on the medium/medium rare side. I cut mine open to find it more rare. Our server arrived and asked if all was okay. We pointed out the burgers and simply and kindly asked if the could be put back on again. The server was very concerned for us and rushed them away assuring us in a few minutes they would be done to our wishes. A minute or two later a larger, friendly man arrived and apologized for our burgers. He introduced himself as the chef and assured that our burgers would be perfect. He also said that they had been removed from our bill. Then another man arrived a minute or two later, he was the manager. He too apologized for the burgers, assured ours would be right out and said the burgers are on us. Then the burgers arrived with yet another apology from our server. She asked that we please check them before she left. They were perfect! The customer service we received was amazing and unexpected. I would highly recommend this place to anyone.
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