Rob came to do my carpets. He was early and it only took about an hour. No bad smell, no chemicals, carpet looks great. I haven't moved in yet but went back 24 hrs later and it was completely dry, and soft. I am very pleased. Tan carpet wasn't very dirty but I like to be clean when I move in somewhere previously occupied. Rob also put styrofoam discs under the iron bed frame so the water wouldn't get on it & rust. He did NOT try to sell me anything extra, and the price I was quoted over the phone was the price I paid. Be sure to count any stairs and be specific about the rooms and the size of your house. I would definitely recommend them to anyone!