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| - Today I have had the LAST straw with this place. This has been 3 MONTHS COMING. This place needs to be investigated by The Southern Nevada BBB. Here we go. I moved to Las Vegas and needed to find a gynecologist. So went on Yelp, saw that New Beginnings had fairly good reviews, so I made the appointment. My appointment was on 5/2/2016, just a yearly exam, and if need be any extra tests with the PA Celeste Tunnel. I asked prior to appointment if they accepted AETNA ppo, and if they were in network. The receptionist on the phone said yes, and I provided my health insurance information. My appointment day came, and I arrived early to fill out the necessary documents in the office. I provided my AETNA card, Drivers license information for them to photo copy. They apparently need to take a photo of you also, since they have run into problems in the past with former patients, which at the time I found this very odd. I have my exam, go to the check out area, ask if I owe anything for the exam and tests.The ladies say no, provide me with a receipt , and documents on their login portal, with my login information. A few weeks go by, I have not had any results posted, or have any calls from the office. So I call to find out what is going on. Left a message. I hear back from them three days later, saying some additional testing needed to be done, so thats why my results haven't posted. I asked if the additional testing would be covered by AETNA the office says yes. Two weeks go by, I get my results, and a BILL from a place called Laboratory Medicine Consultants on 5/11/16. I opened the letter and it is a BILL for $120.00 and $72.00. It also stated that MY INSURANCE was CIGNA?! Shocked I call New Beginnings to find out what is going on. I leave a message with the billing department. Few days go by and I hear nothing. I call New Beginnings, and asked to find out what insurance information that they have on file. The lady on the phone says the right group and ID number, BUT THAT THEY HAD PUT IT UNDER CIGNA! Seriously?! What is the point of taking copies and photos of my insurance card information and drivers license, just to have something like this happen? I inform the lady on the phone that she made a mistake. She updates the information, and apologizes for the mistake. Next day I FINALLY get my return phone call from the billing department at New Beginnings they then begin to tell me, that the PA Celeste Tunnel, had sent out the the billing information under CINGA, because that was the information the I PROVIDED! I M THINKING AT THIS POINT, IS THIS A JOKE?! You guys took photo copies of MY AETNA card! How is this my fault? They then start to tell me that I NEED to contact Laboratory Medicine consultants, and FIX the issues MYSELF. Ridiculous. New Beginnings said that THEY would TRY to get a hold of Celeste, to find out what was going on and resubmit the bill under AETNA. I call Laboratory Consultants and Aetna to let them know what is going on. With everything corrected, I m thinking, everything should be fine. WRONG! I get another bill from Laboratory consultants submitted by PA Celeste Tunnel on 5/19/16 for $72.00, and it STILL STATES THAT I HAVE CIGNA! Call Laboratory Consultants AGAIN. Call Aetna AGAIN. Aetna tells me the the amount WAS paid on the previous bill. Aetna calls Laboratory Consultants and New Beginnings, and lets them know this is a mistake. All I m thinking at this point is, THANK GOD I M NOT PREGNANT and having to go through this. Fast forward to today 8/16/16. What do I get in the mail? A BILL FROM NEW BEGINNINGS for $300.00! I call Aetna to find out that, when New Beginnings moved to their new location that, THEY NEVER updated their billing address with Aetna, so the reason why they are billing me $300.00 is because their new address is NOT on file which makes them Out of network. Bravo New beginnings. Bravo. As I get to the end if my review titled "New Beginnings Horror show", I have written you a check for the $300.00 that you have RIPPED me off of. I have even, mailed out to you today 8/16/16 at 435pm from the Russell RD Post office. I will be tracking the withdrawal of this check and getting in contact with you to MAKE SURE that I NEVER HAVE TO DEAL WITH YOU EVER AGAIN. New beginnings is by far the most poorly run medical office that I have ever come across. I DARE someone from there to get in contact with me, if they have the spine to. To ALL WOMEN everywhere STAY WAY from this place! I can only imagine if I WERE PREGNANT and having to go through this nightmare.
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