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| - If I could give this company a zero I would. They are the most unprofessional contractor that I have ever experienced through a Home Warranty company. The first time they came to my home on a Monday holiday, the technician explained that he had to order a part, when the dispatcher called me to set up the 2nd appointment, I asked for a weekend appointment since I could not take a day off. They are not accommodating at all for the working household. She said that her technicians do not work weekends. I advised that someone could be at my house by 4pm and she scheduled it for a Thursday, but require a 4 hour window and said that the technician would call prior to arrival. The day that the appointment was scheduled, the technician did not call until he was already at my house, and I work more than 30 mins away. When I told him that I had already discussed that no one would be home until after 4pm with the dispatcher, the technician just HUNG UP on me. He did not try to work out the appointment, and did not say anything at all, just hung up. When I called the office, they said that was unacceptable and that they would have him come back at 4pm. I was not home but had my boyfriend was there to let the tech in to do the repair, he completed the repair, but while he was repairing the dishwasher, he claimed that the company always orders "cheap" parts. When I arrived at home, I was surprised to see that they put a black control panel on my stainless steel dishwasher. They turned it into a weird hybrid junky looking appliance. It was purchased in 2013 and is a Maytag, I am quite sure that there is a sufficient supply of parts available, but I believe they ordered the cheapest parts, and can get away with it due to the fact that in the Home Warranty contract is says that do not guarantee the color. They do not care about their customer service.
I called the office back to let them know of my dissatisfaction and that I would like for my dishwasher to be repaired back to its original quality she told me "this is going to suck to say this, but if the dishwasher is working then we will not replace any parts and do not have to match the color," and when I asked to speak with the manager, she told me that the manager does not call anyone back, EVER. She said that he may call back 1 out of 100 people and that he doesn't need to speak with customers, he only talks to the Home Warranty people. She said I can complain to whomever I want, that as long as my dishwasher was operable they did not care what it looked like.
This is the most ridiculous thing I have ever heard of. I have had Old Republic Home Warranty for years and just this year switched to First American Home Warranty. I feel this was a mistake, and was never treated this way at my previous company. I have by my primary and rental property with them and am going to be switching back if this is the type of contractor that they use and have no regard for value.
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