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| - Honestly, I'd give this place negative stars if I could. The food was ok, but as a paying customer, I expect to be treated with courtesy and not like a criminal.
I live very close (less than 5 minutes by car) to this place and was very excited to have a bbq place in the neighborhood; so excited that when my cousin came to visit, I recommended we give it a try. We drive up there and place our order with who we later found out was the owner (yes, Big Paul himself). He was not the friendliest of guys, but the prices were reasonable, we were hungry, and the place smelled great so I overlooked it.
We brought our food home and I was ready to sink my teeth in to a juicy smoked rib, only to bite down in to a tough, rubbery piece of meat that I literally could not chew. But the sauce was pretty tasty and we'd ordered other items so though I was disappointed by the ribs, I moved on to the brisket and pulled pork. Neither was anything to write home about, but the meat was at least chewable and as I said before the sauce was good.
We finished eating and my pregnant cousin reached in to her bag for dessert, only to find that they had forgotten to include her peach cobbler. No big deal, we lived close and they deliver. She called the restaurant to inform them of the mistake. They did not offer to deliver it to us, but agreed when asked. My cousin also asked if she could be upgraded to a large as compensation for the mistake. The girl on the other end said "that shouldn't be a problem."
The delivery guy shows up at the house with a small peach cobbler. My cousin asks about the large and the driver knows nothing about it. She repeated what the girl on the phone had told her and he said he would call and find out what happened. The delivery guy gets in his car to use the phone and a minute later we hear his car drive away, assuming he was going to get the large cobbler. We wait half an hour and then my cousin calls again. This time the owner gets on the phone. My cousin politely explains what happened to him and we were both STUNNED when the owner begins shouting at her and saying that he "waisted gas" sending his driver to her and if she didn't want a small, that was "her problem." Still in shock, my cousin explains that there must have been a misunderstanding. Still rude, the owner says that she can come pick up her money (which was only $2.99 by the way) but he was done with the whole situation. He would not even listen to her speak. At this point my cousin is becoming upset (not to mention hormonal, because she is pregnant). She tries voicing how displeased she is with the way she is being treated and the owner asks her is she BELIEVES IN GOD!!! WTF?!?!? What did that have to do with anything? How unprofessional can you be?!
Incredibly annoyed by now, I accompany my cousin back to the restaurant. Again, it was only $3 but she still wanted the peach cobbler (again, pregnant). We walk in and she says to the owner, "Sir I ordered a peach cobbler and..." Before she could finish speaking he opens the register and cuts her off to say "There's your money, now you can go." Shocked again, my cousin says "I would just like to say that I am very disappointed with..." He cuts her off again, "You made your point, now get out. If you don't leave now, I'll call the cops. I've got you on camera and I know your address." (Which was actually MY address because she doesn't live here in Vegas).
By now, my cousin is PISSED. "Call the cops." She tells him, "I've done nothing wrong. All I wanted was to upgrade a small peach cobbler to a large, no one even bothered to ask me if I was willing to pay the additional money for an upgrade! I'm a paying customer!" He gets on the phone and dials the police. To avoid any trouble, we left the restaurant both disappointed and confused. As we are getting in to the car, the owner follows us outside to read off the license plate number to my cousin's rental car to the police (supposedly) on the phone.
My experience here was so horrible and so disappointing, I will NEVER eat here again. I wish the opposite were true, but in my opinion bad service out weighs good bbq sauce. Never in my life have I been so disrespected and treated like a criminal just for ordering dessert. Especially when it was THEM who made the mistake in the first place. They really need to learn how to do business with people or they surely will not last long.
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