I went to this location on July 3rd I have horrible service with this short guy named Ken he is about 4 feet tall with glasses. My husband and I went in with my parents and this guy was very rude to my dad we didn't come to an agreement so thanks to this guy Findlay Toyota lost a customer. I ended up going to a different Toyota. He told us as I quote "I don't want to waste my time. So tell me right now if you're going to buy the car so I can get the numbers." My advice to the public don't be afraid to ask for a different salesman or go to a different dealership if you don't get the respect, deal and treatment that you deserve as a paying customer for a renowned brand like Toyota. FYI my dad has three Toyota vehicles besides the one that were buying for me.