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| - **WARNING LONG REVIEW**It was my birthday yesterday. A few friends have raved about this establishment. With my husband & son HUGE seafood fanatics, I chose this place to celebrate my birthday with my family. The wait wasn't too bad for how busy they were. We were seated at our table: which was originally a table for 4...but we'll get to that later. Upon getting situated we were semi-promptly greeted by Taylor. Side note: kuddos to Taylor for being able to write her name upside down on the paper that lined our booth's table. She took our drink orders. Promptly returned with two beers & a Sprite for my son. Asked if we were ready to order. Mind you, my husband & I worked all day & were not afforded the opportunity to eat much, as we were quite busy. We asked for a recommendation on an appetizer or where they fell into the "flow" of the menu. She sighed, looked to her right then with the tip of her pen, dabbed the middle of the menu. She half heartedly recommended the clams or calamari. Choosing the latter, we waited. She came back roughly 3 minutes later to see if we were ready to place our order. We made mention, again that this was our first time here. She quickly snapped off w/a "OK, I'll give you a few more minutes" walking away without ANY advice. Upon her arrival with our appetizer, I loudly said her name as she tried to briskly drop the basket & leave. She turned around & I explained to her that this was our first time here & completely unknowing w/how this establishment works. She briefly described the rundown. We enjoyed our appetizer & as a family; figured out what we'd be ordering for our main course. We waited...& waited...drinks empty....appetizer completed....WE WAITED. All the while, Taylor seemed to feel as though her sidework took precedence. I finally was able to catch her attention after shouting her name as she blindingly strolled passed us. She turned around & took our order. Then briskly moved on w/o offering a refill to my son's drink or offer my husband & I another beer. As those frosted white solo cups are quite see through. 20ish minutes later, a super sweet gentleman came over to start delivering our dinner. Please keep in mind: we ordered 2 pounds of king crab, 1 lobster, 2 pounds of headless shrimp, 1 pound of snow crab, potatoes & sausage. This is easily a $200+ bill. Bag after bag, he delivered. He even completed our requested refills & brought them over to our table. I reached into my purse & tipped the gentleman who so willingly & promptly helped us. He said he couldn't take it, but I insisted. I made mention that in the last 15 minutes, he's been more helpful than Taylor was in the last hour. We had one bag left. (The lobster) as they take longer. Enjoying our dinner & having a great family night out, my husband looked over & took notice that the kind gentleman that was so proficient in ensuring we were taken care of; was addressing the one & only: TAYLOR. Unbeknownst to me, I tipped the MANAGER ? Well, wouldn't you know it, Taylor took note & was literally suctioned to our booth. As appreciated as it was to see a strong backbone from the management staff, it was already a little too late as we literally had everything we needed. To say it was overkill is an understatement. My brother finally got off work & joined us. While all in all it was a great night spent with my family, We probably will not be returning simply due to the fact that if you're anticipating a $300 bill with a tip....you'd think the service would be a little better or they'd hire more competent staff.
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