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| - I have been here a couple of times before and it has been fine. So for small minor things that just need a quick check and antibiotics, it's fine. I went in bc I suspected my daughter was dehydrated from diarrhea but wasn't ready to pull my husband out of work and brave the ER bc my baby, although miserable, was not yet lethargic. I wanted to have them confirm or deny my suspicians so I could go from there. As usual the receptionist was nice and we were taken back promptly. Then the Dr came in. I have not seen her there before. This woman makes sour look sweet. She was probably 40's or 50's and was nasty the whole time. She snapped at my 4 yr old that was with me bc she was simply trying to talk to her and be friendly, she also made me feel like a horrible mother to the point that I was bawling bc she told me I waited too long to get it taken care of (see later notes, she was wrong). She finally left and sent a nurse in to take a blood sample. The nurse was so sweet, but the sampling was a complete disaster. There was blood everywhere but in the vial after at least 10 min of trying. She had to stop to wipe off her own hands and my screaming baby's hands several times bc there was so much blood everywhere. She finally decided that it was enough and left. I had blood all over my hands, my baby had blood all over her hands, there was even blood on the floor. I actually cleaned all this up myself. In the end there wasn't enough blood in the vial to do the test so I had to go to the ER anyway since I wasn't willing to let them do the test again. So I spent a heartbreaking hour there with zero progress essentially. It turned out at the ER that my baby was only mildly dehydrated so there was no need for that awful woman to make me feel like a bad mom, the ER probably would have turned me away if I had come in the day before bc she didn't need the IV yet. Anyway so I fumed over this visit for a day and then called and left a message for the manager. She called me back within a day and I recounted what happened. She actually was very sweet, and was shocked and horrified at what happened. She refunded my co-pay and assured me the nurse would get more training, and that she would talk to the owners. In the end despite the horrible experience I think she did all she could. I still think the Dr was awful, and they could have easily done the test on a litmus type paper like they did at the hospital with almost no hassle at all so obviously that needs to change too. The Dr's I have seen there in the past were all nice, so I don't know why what the deal is with this latest Dr.
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