This was my first time getting my dog groomed at this location as I just recently moved to the neighbourhood. I went in to get my 5 years old pug fully groomed. Stephanie, the groomer, was very welcoming and excited to take on little Planko for the day. She did everything that I wanted and Planko looks and smells great after the full groom. I didn't really know if tipping was a thing in pet grooming, but turns out it is and I tipped her a few bucks. Overall, I definitely recommend her for grooming!