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  • I promised I'd give up Bubble Teas when in Cleveland. But my addiction kicked in. And I was left singing Woop, I did it again I went to Beachwood, got lost in the Mall Oh baby baby Woop, you think I'm at home But I'm sipping Bubble Tea at Woop I'm not that innocent! 2.5 star average? Are you kidding me? I was going to give 5 anyway but definitely now. Holy underrated Boba, Batman! Cleveland is a city that doesn't really have any good bubble tea. Nothing remarkable anyway. Koko might be the best one. Or Phusion. But honestly, Woop is as good as anything else. Specifically the honey tea which is great. I can't vouch for the others, but I will definitely give it a nice healthy 5 star rating because I did enjoy it and we'll be going back to try it again at some point. Me and the girl that did the mall tour with me. Woop has really yummy honey tea, which is as good as anything at Koko or Phusion, the top spots for BT in CLE. They have inconsistent but decent tapioca pearls. The price is a little high but the girls are really nice. I will try honey dew and others next time. The only negative comment I have is the long, argumentative response to the 1-star review. I agree, the 1-star reviews of this place suck, and may even be fake in a couple of cases. But this business is forgetting the golden rule. Do not call out your customers in public. Do not say their review is "written inappropriately." Do not get into public arguments with them. Ever. At all. Why? Because, nobody is really going to read that silly review anyway, or take it seriously. But you know what they will read and take seriously? A business owner response. If you sound argumentative or aggressive or annoyed in a response, it can (and will) really put people off. Remember. There are 1,000,000 clueless customers out there and some will write Yelp reviews. But there is only one owner of a business (or so). And you want to make sure that the personality you put forward publicly has class, confidence, with zero drama and zero negativity. My advice to business owners is either do not respond to negative reviews, or, if you must, then be like Gandhi or Martin Luther King or Mother Teresa when you do. Peace and understanding. Don't take it so seriously. And if you can't take criticism, don't f***ing read it. This is not aimed at Woop. This is aimed at 83% of business owners in general. And at the 91% of people who irresponsibly fabricate statistics. Hopefully they'll heed my advice and adjust or remove that comment. And if anyone tries to steal my bubble tea, I'll Woop their ass.
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