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| - They used to be great, then they got bought out, and everything went downhill.
My issues with Zipcar are this:
- They don't notify you of annual payment, they just take it off your credit card. A friendly reminder a month or two before with the option to cancel your membership would be nice. Instead, one day you just see a charge on your card, no warning, no reminder.
- Ever since they were bought out by Budget, their quality control has diminished. Cars are often filthy and needing of servicing (low tire, oil change light on, etc).
- Gas card gets declined. This is a problem folks. Yes, I know I can just pay for the gas and they will reimburse me, but I don't always bring my wallet, and if I have to fuel up the Zipcar, I can't have the Corporate card being declined. This is a bad sign.
I'm looking into switching to Autoshare for awhile, hoping for a better customer experience.
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