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  • I followed the instructions on the Service Ontario website and ordered my marriage certificate so I could change my Driver's License and Health Card. There were two options: a cheaper, "file-size" version, and a "long-form, certified copy". I purchased the certified copy and when it came, I visited this location. I arrived at 9:25 and stood in the lineup pictured for 25 minutes. When I got to the front, the Service Ontario staff member asked me to see the certificate and told me they would not accept the "certified copy" version, they would only accept the "file-size" version. I tried to explain that I followed the directions on the website & had waited 25 minutes but she would not listen. She told me I could change my Health Card with that certificate, but not my License. When I inquired as to why, as they should be the same process, she could not answer and ushered me out of the way. Needless to say, I just got off the phone with Service Ontario who confirmed they absolutely CAN accept either version of the certificate to change both my License and Health Card. This was after returning home, ordering the other version, having it sent via Purolator, missing the delivery as I was at work, and not being able to pick it up from the Purolator depot as the name on my License does not match the package WHICH IS WHY I NEED THE CERTIFICATE. Thanks, Service Ontario lady!
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