We recently had my plain wedding band made there. For the most part it was a good experience and I love their work with regard to ethically sourced gold. Our only issue was an incorrectly sized band. I was sized there and the band was made to order. The band was ready sooner then expected but was 3 sizes to big. They resized to the correct size at no extra cost but still sad you can see the resizing mark and it is no longer a solid piece.