I used to always come here but probably won't anymore. I ordered a big beer for $9.25 and paid a cash tip to the bartender. When the charge went through on my account it came up as $19.25. Apparently someone wrote in a $10 dollar tip on the charge slip. When I called to get it refunded the manager was rude about it and when I stated "My beer was only $9, why would I tip $10?" She said rudely, "Well I would because I am in the service industry." Seriously? Come on. The next manager that got on the phone was pleasant and refunded me quickly.
Not saying this will happen to everyone but it's definitely something to look out for.